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RDS Setup Guide

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To RDS Troubleshooting Guide ๐Ÿ”Ž โญ๏ธ


Table of Contents ๐Ÿ“

Unboxing ๐Ÿ“ฆ

๐Ÿ”ToC

RDS Solution should arrive as shown:

Master Carton

P/N: RDS-ZS2D-SAM1

Figure 1.1

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Removing the shrink wrap, strapping and outer box liner will reveal the overpack boxes underneath:

Overpacks

Figure 1.2

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Contents Checklist โœ…:

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OVERPACK 1

OVERPACK 2


Unboxing OVERPACK 2

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  1. Remove OVERPACK 2 from atop OVERPACK 1.

  2. Keep box orientated as packaged on pallete skid. Opening up the top will reveal contents within:

Figure 1.3

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โ„น๏ธ NOTE
KEYS for the Drawer and Service Door locks of DESK are located in BOX 7 and will be needed for the next steps of Unboxing of OVERPACK 1.


Unboxing OVERPACK 1

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  1. Keep box orientated as packaged on pallete skid. Opening up the top will reveal contents within:

Figure 1.4

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โ„น๏ธ NOTE
BOX 1 is located in the area behind the Service Door of DESK. KEYS to open Service Door are located in BOX 7.

  1. Remove upper packaging contents to gain access to DESK.

Figure 1.5

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  1. Remove BOX 1 from its packaged area nested within DESK.

Figure 1.6

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  1. Remove DESK and place upright onto its feet.

Figure 1.7

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Unboxing BOX 1 (Sub-System)

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  1. Remove contents from packaging:

Figure 1.8

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โ„น๏ธ NOTE
Take care to remove all temporary tape and poly bags used to secure/protect contents during shipping --> Labeled "REMOVE"


Unboxing BOX 2 (OMNI + Pole Mount)

๐Ÿ”ToC

  1. Remove contents from packaging:

Figure 1.9

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โ„น๏ธ NOTE
Take care to remove all temporary tape and poly bags used to secure/protect contents during shipping.


Unbox remaining items from OVERPACK 2:

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Figure 1.10

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Figure 1.11

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Figure 1.12

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Figure 1.13

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Figure 1.14

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Figure 1.15

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Figure 1.16

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Figure 1.17

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โ„น๏ธ NOTE
Take care to remove all temporary tape and poly bags used to secure/protect contents during shipping.


Installation ๐Ÿ”ง

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Step 1 | Install OMNI + POLE MOUNT Assembly onto DESK

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  1. Note install location for OMNI + POLE MOUNT on countertop of DESK. Remove temporary label.

Figure 2.1

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  1. Route OMNI cable harness thru the large hole in the DESK countertop as shown.

Figure 2.2

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  1. Place base rim of OMNI + POLE MOUNT over openings and align the 4 mounting holes on countertop of DESK.

โ„น๏ธ NOTE
Take care to align with slot at the base of the POLE MOUNT rearward facing and OMNI orientated as shown.

Figure 2.3

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  1. Using supplied hardware and tools (found in BOX 7), install one (1) button head screw from topside thru POLE MOUNT rim and mounting hole in DESK countertop as shown. The locknut and washer will be installed on the underside. Loosely tighten bolt assembly using 5/32โ€ hex L-key (supplied) and 7/16โ€ wrench (supplied) until base of POLE MOUNT rim is seated against DESK countertop.

โ„น๏ธ NOTE
Recommened to unlock and extend Drawer at this point to gain access to underside of DESK countertop.

Figure 2.4

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  1. Repeat Step 4 for the remaining screws.
  2. Once all screws, nuts, and washers are installed, tighten all four (4) fastener sets to secure OMNI + POLE MOUNT to DESK countertop.

โ„น๏ธ NOTE
Take care to twist and tilt OMNI into optimal orientation at this point. Adjust pole mount tilt tension as needed if too loose or too tight using supplied T30 torx L-key.

Figure 2.5

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Figure 2.6

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Step 2 | Route OMNI Cable Harness

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  1. Extend Drawer fully open to gain access to underside of DESK countertop.
  2. From the back side, remove cable duct cap and route OMNI Cable Harness accordingly.
  3. Reinstall cable duct cap and secure OMNI Cable Harness by latching the harness clamp 4.

Figure 2.7

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โ„น๏ธ NOTE
At this stage, OMNI cable harness should be staged as shown.

Figure 2.8

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Step 3 | Install SUB-SYSTEM + BRACKET Assembly onto DESK

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  1. Open lower Service Door of DESK.

Figure 2.9

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  1. Note install location for SUB-SYSTEM + BRACKET.

Figure 2.10

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  1. Place SUB-SYSTEM + BRACKET onto the four (4) pre-installed screws.

Figure 2.11

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  1. Using long-tip screwdriver(supplied in BOX 7), tighten all four (4) screws to secure SUB-SYSTEM + BRACKET to DESK.

Figure 2.12

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โ„น๏ธ NOTE
At this stage, the three cable harnesses (OMNI Harness, Drawer Harness, and Power Cord) should be staged as shown:

Figure 2.13

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Step 4 | Route Drawer Harness

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  1. Remove the cover of the Drawer Grommet (pre-installed) from within Drawer of the DESK.

Figure 2.14

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  1. From the backside of the Desk route Drawer Harness through the Drawer Grommet.

Figure 2.15

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  1. Secure the Drawer Harness by reinstalling the cover of the Drawer Grommet. Take care to ensure the harness strain-relief (pre-installed) is located inside the drawer area and resting against the the Grommet cover as this will set the appropriate slack in the harness.

Figure 2.16

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  1. Latch the harness clamp to lock in the Drawer Harness.

Figure 2.17

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โš ๏ธ WARNING
Test to make sure there Drawer Harness has adequate slack and does not kink or bind by opening and closing Drawer fully.


Step 5 | Connect OMNI Harness to SUB-SYSTEM

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  1. Remove cover of Finger Duct bracket.

Figure 2.18

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  1. Route OMNI harness as shown in designated slot. Take care to install strain relief of harness within the Finger Duct bracket to help retain proper slack.

Figure 2.19

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  1. Reinstall finger duct cover to secure end of harness.

Figure 2.20

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  1. From inside the service comparment, connect the OMNI Harness to the SUB-SYSTEM by plugging in the appropriate color coded connections.

Figure 2.21

diagram

Figure 2.22

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Step 6 | Install Label Catch

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  1. Note install location for Label Catch on outside face of the Drawer. Remove temporary label.

Figure E2.23

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  1. Using supplied hardware (SEE BOX 3) and screwdriver, install Label Catch and Label Guide.

โ„น๏ธ NOTE

Figure 2.24

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Step 7 | Install Printers

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  1. Note install location for Label Printer and Receipt Printer inside Drawer area and labeled connections.

  2. Set Printers into approximate locations face down in order to access rear connections.

Figure 2.25

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  1. Connect Power and Data connection for Label Printer and Receipt Printer as labeled.

Figure 2.26

diagram

Figure 2.27

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  1. Re-orientate Printers into final installation position by "dropping" them into appropriate pockets inside the Drawer.

Figure 2.28

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โš ๏ธ WARNING
Take care to ensure printer media is properly installed (SEE RDS Printer Troubleshooting Guide) and Printers are seated flat against the base of the Drawer for proper function.


Step 8 | Connect ADA Panel

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  1. Note that ADA panel is preinstalled into Drawer face and the data connection port is located inside and marked.

Figure 2.29

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  1. Route appropriate data cable as shown and connect to ADA panel.

Figure 2.30

diagram

Figure 2.31

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  1. Tighten zipties (pre-installed) to secure cable.

Figure 2.32

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Step 9 | Connect System to Power

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  1. Connect Power Cord to AC power outlet.

Figure 2.33

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โ„น๏ธ NOTE
To confirm the System has Power, please verify all of the following (SEE SUB-SYSTEM in Service Compartment of DESK):

Figure 2.34

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Step 10 | Power ON Tablet

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  1. Hold POWER button for 5 seconds to Power ON Tablet. Samsung splash screen should appear to signify Tablet is booting up.

Figure 2.35

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โ„น๏ธ NOTE

Figure 2.36

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Figure 2.37

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  1. Confirm network connectivity after Tablet finishes booting up.

โ— IMPORTANT
Ethernet connection will be REQUIRED --> skip ahead to Step 11 and subsequently SEE Step 12 for installing Ethernet cable.

Figure 2.39

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Figure 2.40

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Figure 2.41

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Figure 2.42

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Step 11 | Install Tablet into OMNI

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  1. Using supplied T20 allen key, remove 3 security screws from OMNI side cover.

โ„น๏ธ NOTE
Take note of screw lengths and their proper location. The middle screw is the longest.

Figure 2.43

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  1. Remove side cover.

Figure 2.44

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  1. Slide in Tablet, taking care to insert with the USB-C end last.

Figure 2.45

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  1. Slide in Tablet until edge of device is flush with edge of OMNI device.

Figure 2.46

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  1. Connect USB-C cable to Tablet.

Figure 2.47

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โ„น๏ธ NOTE
If Tablet is powered ON at this point, once USB-C cable is connected to Tablet on-screen pop-ups may begin to appear. Please take care not to cancel or bypass these notifications as these are important to the functionality of the RDS System and application (SEE Step 13 below for proper on-screen interaction and guidance moving forward with application initialization).

  1. Seat Tablet fully.

Figure 2.48

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  1. Loop excess cable slack behind Tablet as shown.

Figure 2.49

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  1. Reinstall side cover and security screws to secure Tablet.

Figure 2.50

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โ— IMPORTANT
For next steps, ensure the following:

Figure 2.51

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Step 12 | Install Ethernet Cable (REQUIRED)

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  1. Using supplied Ethernet cable (included with BOX 1), connect one end to appropriate connection on SUB-SYSTEM located in service compartment of DESK.

Figure 2.52

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  1. Connect other end to functional LAN network port.

  2. Confirm network connectivity of Tablet.

โ„น๏ธ NOTE

Figure 2.53

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Step 13 | RDS Application Initialization (ON-SCREEN - Tablet)

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โ— IMPORTANT

  1. Accept any and all permissions notification that pop-up. Anywhere from 2-3 notification may be presented.

โ— IMPORTANT

Figure 2.54

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  1. Close and relaunch the application (SEE Figure 2.39 and Figure 2.40 from Step 10.2 above).

  2. Again, accept any and all permissions pop-ups same as Step 13.1 above.

  3. Again, close and relaunch application same as Step 13.2 above.

โ„น๏ธ NOTE

  1. Enter all the Site Information in available fields on Provision Device page and press Save .

Figure 2.55

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โ„น๏ธ NOTE
If Provision Device screen does not appear on application startup, then Site Information has already been pre-configured. Proceed to next steps to continue application initialization.

  1. RDS application should now be initialized and screen should display as shown below:

Figure 2.56

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Step 14 | Run Test Transaction Using Test Barcodes

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  1. Using supplied Test Barcodes Label (found taped to inside of Drawer of Desk), scan QR code to begin Test Transaction.

Figure 2.57

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  1. Follow on-screen prompts (selecting blue buttons ONLY). Be sure to select YES for Will a 4" x 6" label fit on your package? screen.

Figure 2.58

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  1. Test Label should print and eject into Label Catch.

Figure 2.59

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โ„น๏ธ NOTE
Confirm Test Label is printed properly and feeds properly into Label Catch area.

  1. Continue through on-screen prompts (select blue buttons ONLY).

Figure 2.60

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  1. Scan 1D barcode when prompted.

Figure 2.61

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  1. Again, continue through on-screen prompts (selecting blue buttons ONLY). Be sure to select PRINT in How would you like your receipt? pop-up.

Figure 2.62

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  1. Receipt should print and feed out of Presenter in center of Drawer. Receipt will remain slightly attached and need to be pulled away.

Figure 2.63

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โ„น๏ธ NOTE
Confirm Test Receipt is printed properly and feeds properly through Presenter slot.

  1. Finalize transaction by continueing through final on-screen prompts (selecting blue buttons ONLY).

Figure 2.64

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  1. Repeat steps 14.1-14.8 three times (3x) through to validate RDS system, application, and printers are functioning properly.

Step 15 | Anchor Desk (REQUIRED)

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  1. Using Anchoring Kit (BOX 8), install brackets (supplied) onto DESK using supplied hardware as shown.

โ— IMPORTANT

Figure 2.65

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Figure 2.66

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Figure 2.67

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Figure 2.68

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Figure 2.69

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  1. Anchor to wall using appropriate hardware and installation method.

โ„น๏ธ NOTE
Wall mounting hardware NOT supplied.

โš ๏ธ WARNING
Anchoring DESK securely to wall or secure fixture is REQUIRED for safety.


Supplemental Steps โž•

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โ„น๏ธ NOTE
Below steps are supplemental steps that may or may not be required during the setup and installation process of RDS. If NOT needed, skip to โญ๏ธ FINAL STEPS.


Supplemental Step A | Powering ON Tablet within OMNI

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โ„น๏ธ NOTE
Powering ON the Tablet via this method is required if the Tablet battery has died or Tablet has shutdown for any reason. Please refer to Steps below if Tablet screen is blank (BLACK) and will not respond to double tapping screen to WAKE/turn ON.

  1. Using supplied PIN TOOL (BOX 7), insert long end into opening marked O on backside of OMNI.

  2. Press-in PIN TOOL firmly and hold for 5 seconds. Samsung splash screen should appear to signify Tablet is booting up.

Figure 3.1

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โ„น๏ธ NOTE
Samsung splash screen will appear upside down at this point. This is NORMAL. Tablet screen orientation will rotate and correct itself upon boot up.

Figure 3.2

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Supplemental Step B | Resetting Tablet within OMNI - HARD RESET

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โ„น๏ธ NOTE
Resetting Tablet via this method is required if the Tablet is ON but application has become unresponsive and there is no way to exit kiosk mode or reset the application. Please refer to below steps if Tablet screen is blank (WHITE) and/or frozen and locked in kiosk mode.

  1. Using both supplied PIN TOOLS (BOX 7), insert long ends into opening marked O and -on backside of OMNI.

  2. Press-in both PIN TOOLS firmly and hold for at least 12 seconds. Tablet screen should turn OFF. At this point release pressure on the PIN TOOLS.

Figure 3.3

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  1. Tablet screen will remain blank for a few seconds, followed shortly by Samsung splash screen appearring to signify Tablet is re-booting.

โ„น๏ธ NOTE
Samsung splash screen will appear upside down at this point. This is NORMAL. Tablet screen orientation will rotate and correct itself upon boot up.

Figure 3.4

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Tablet may restart itself repeatedly. Please be patient as this may take 1-2 minutes to fully reboot. RDS application should relaunch automatically after reboot.


Supplemental Step C | Disabling Kiosk Mode - Manual Method

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โ„น๏ธ NOTE
Use below method to disable Kiosk Mode if needed during application intialization process.

Kiosk Mode enabled - on-screen indication:

Figure 3.5

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  1. Triple tap (3X) USPS logo in upper left corner of RDS application Home Screen.

Figure 3.6

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  1. Enter printer1 in Employee Login Field.

Figure 3.7

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  1. Select Disable Kiosk Mode button.

  2. Select Close all button to close RDS application.

Figure 3.8

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  1. Relaunch RDS application.

Figure 3.9

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  1. RDS application should startup with Kiosk Mode disabled.


Installation portion of RDS Solution is now complete. ๐Ÿ

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FINAL STEPS โคต๏ธ

โ— IMPORTANT




  1. Optional Accessory โ†ฉ

  2. Power and Data Cables not included (SEE Sub-System ) โ†ฉ

  3. DESK KEYS ๐Ÿ”‘๐Ÿ”‘ Located Here. โ†ฉ

  4. SEE GIF on how to properly latch harness clamps. โ†ฉ