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RDS Setup Guide - Extended Desk

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To RDS Troubleshooting Guide ๐Ÿ”Ž โญ๏ธ

Table of Contents ๐Ÿ“

Unboxing Desk Pack ๐Ÿ“ฆ

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RDS Extended Desk should arrive as shown:

Palletized Package

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P/N: RDS-DESK-E-1

Figure EA.1

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Removing any shrink wrap, strapping and outer box liner will reveal the packaged contents underneath:

Overpacks

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Figure EA.2

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Contents Checklist - DESK PACK - EXTENDED โœ…:

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Unboxing DESK - PARTIAL

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  1. Remove DESK from pallete.

Figure EA.3

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โ„น๏ธ NOTE
KEYS for the Drawer and Service Door locks of DESK are located in BOX 7 and will be needed for the future assembly steps.

Unboxing OVERPACK - LONG BOX

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  1. Remove contents from packaging:

Figure EA.4

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Desk Assembly ๐Ÿช›

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Tools Required to Assemble Extended Desk

  1. Drill/Driver with torque clutch.
  2. #2 Phillips Driver Bit
  3. #2 Square Driver Bit
  4. 2โ€ Drill Driver Extension*
  5. Approximately 5/8โ€ Thick Object. Something sturdy. A book, box, cardboard, etc...

*Can use 2 Drill Drivers equipped with 2-3โ€ long Driver bits: Items 2 & 3. There will be a need to change bits frequently.

ADVISORY

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โš ๏ธ WARNING
TWO OR MORE PEOPLE ARE REQUIRED WHILE MOVING, SHIFTING, OR LIFTING THE EXTENDED DESK AT ALL TIMES WHEN ASSEMBLING THE EXTENDED DESK.

Orientation References Used in This Document:

Figure EA.5

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โ— IMPORTANT
PLEASE NOTE ASSEMBLY WILL BE DONE WITH THE FRONT-FACE DOWN. ORIENTATION IS BASED ON THE ORIENTATION OF THE EXTENDED DESK WHEN IT IS STANDING AND YOU ARE LOOKING AT THE FRONT OF THE DESK. THE LEFT SIDE WILL BE ON THE RIGHT SIDE WHEN ASSEMBLING.

Things to do Before Assembling the Extended Desk

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โ— IMPORTANT
BEFORE TURNING THE DESK ON ITS FACE, THE FOLLOWING STEPS MUST BE PERFORMED.

Drawer Removal

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Remove the Drawer #2. The Extended Desk will be assembled front face down. It will be best to remove the drawer to prevent damage to the drawer.

  1. Pull the drawer out as far as possible.
  2. On the left side of the drawer, locate the black lever in the slide. Place a finger below it and keep your finger there.

Figure EA.6

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  1. On the right side of the drawer, locate the black lever in the slide. Place a finger above it.

Figure EA.7

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  1. Pull the left lever up and push the right lever down at the same time and pull the drawer out completely.
  2. During this process, ensure there is room to back up as removing the drawer may require a step or two backwards.
  3. At this point, ensure the lower door is locked as in future steps you will be rotating the desk portion face down.

Lock The Lower Door

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Lock the Lower Door #3. Again, the Extended Desk will be assembled face down and locking this door will prevent damage to the door.

Remove Shipping Braces

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Remove shipping braces. Remove the plastic end pieces and set aside, you can use them as support blocks later in the assembly process.

Figure EA.8

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Assembling the Extension

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Assembly Overview:

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The Extended Desk components and assembly sequence are numerically labeled roughly in the order of operation. Please remove all labels after each assembly step is complete.

Figure EA.9

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Figure EA.10

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Figure EA.11

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Figure EA.12

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Assembling the Lower Shelf

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  1. On a protected surface, place the Lower Shelf #4 and the Left Leg #5. Ensure the highlighted features are oriented as shown.

Figure EA.13

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  1. Place the Left Side Leg on its front edge. The adjustable feet should be facing the same side as the short L and the alignment slots will be facing the lower shelf as shown. Align the alignment slots with the alignment pins then push together. You will need to lift the lower shelf to align. Pro Tip: Use the shipping braces under the front face of the Lower Shelf to easily align the pins in the Lower Shelf with the slots in the Left Side Leg.

Figure EA.14

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  1. Tighten the three pre-attached pocket hole screws using a #2 square bit. Use the median torque setting (7 or 8) on a drill driver as to not strip the wood screw holes, while the screws are still tight. Approximately 7-10nM or 5-7 ft/lbs. torque. Leave the torque setting alone, if using only one drill/driver, or copy settings if using two for the remaining steps.

Figure EA.15

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  1. Place 3 โ€“ 1โ€ wood screws each (total 9 screws) into the angle brackets and tighten using a #2 Phillips bit. Use the same median torque setting (7 or 8) on a drill driver as to not strip the wood screw holes, yet screws are still tight. Approximately 7-10nM or 5-7 ft/lbs. torque. Keep this setting.

Figure EA.16

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  1. Leave assembly on its front face until directed to in the step to install the Top #9.

Assembling the Center

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  1. Align the alignment slots in the lower shelf with the alignment pins in the Center #6 as shown. Ensure that the pre-drilled pilot holes are up as shown. Push together. Pro Tip: Use the shipping braces to help prop up the other end of the Center to aid in tightening the three wood screws located in the bottom of the Lower Shelf.

Figure EA.17

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  1. Place 3 โ€“ 2โ€ wood screws into the countersunk holes and tighten.

Figure EA.18

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Assembling the Left Panel

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  1. Place the bottom of the Left Side Panel #7 towards the bottom of the assembly and rest the bottom on the lower shelf. Place two 1โ€ screws into the brackets on the top end of the Left Panel by hand. Screws do not have to be fully tightened. The screws only need to hold the panel in place so the remaining screws can be fully tightened.

Figure EA.19

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  1. Place 3 โ€“ 2โ€ screws through the three countersunk holes and tighten.

  2. Place remaining screws through the brackets and tighten.

Figure EA.20

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Assembling the Right Panel

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  1. Repeat step 1 from the Left panel assembly. Only one screw can be used to hold the Right Panel #8 in place.

Figure EA.21

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  1. Place 3 โ€“ 2โ€ countersink screws into the three countersunk holes and tighten.
  2. Fill remaining brackets with 1โ€ screws and tighten.

Assembling the Extension to the Desk

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  1. Keep the Extension, front-face down. Place the Desk front-face down next to the Extension so that the left side of the Desk, #1, is near the right side of the Extension. The correct orientation can be identified easily as the adjustable feet will be on the same side and the alignment slots will mate with the alignment pins.

โš ๏ธ WARNING
THIS IS A TEAM LIFT OPERATION!

Figure EA.22

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  1. Align the alignment pins with the alignment slots. Push the extension into the alignment slots on the desk portion. Pro Tip: Place the shipping brackets under one side of the extension to align the pins to the slots. Tighten the pre-installed pocket hole screws.

Figure EA.23

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  1. Place 9 - 1โ€ screws through the brackets and tighten.

Figure EA.24

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Figure EA.25

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  1. At this point ensure all holes in all brackets have screws in them and the screws are tightened. Apart from the brackets that will mount the Top.
  2. Ensure all pocket hole screws are tightened.
  3. Ensure the 6 countersunk screws that go through the Right and Left Panels are present and tightened.

Assembling the Top

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  1. Return the Extended Desk to the upright position. Arrange the Extended Desk and Top as shown for reference. The side with the holes will be placed facing the ground onto the Extended Desk.

โš ๏ธ WARNING
THIS IS A TEAM LIFT OPERATION!

Figure EA.26

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  1. Place the Top #9, alignment slots down.
  2. Align all the alignment pins and slots.
  3. Push the top down relatively gently but with force. You are aiming for pressure and not impact. You may need to persuade the legs of the desk slightly, so the slots slide over the pins and the Top sits nicely on the Extended Desk.
  4. Tighten the 9 pre-installed pocket hole screws. Tighten the 8 โ€“ preinstalled wood screws located on the underside of the wood brace in the right and left sides of the Desk. Place and tighten 1โ€ screws through the 3 brackets on the Left Leg side. Ensure there is no gap between the legs of the Extended Desk and the Top before final tightening. If there is a gap, have a helper apply pressure from the top. DO NOT RELY ON THE SCREWS TO PULL ANY LARGE GAP CLOSED! This will strip the screw holes.

Figure EA.27

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Assembling the Backboard

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  1. Assemble the Left-Side Pole #10 and then the Right-Side Pole #11 loosely as directed by the labels affixed to the poles. Ensure the labels are oriented facing each other.

Figure EA.28

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  1. Remove the brown protective layer from both sides of the Backboard #12 and slide the backboard between the poles and the desk oriented per the label. The two holes should be on the top facing the front of the desk.
  2. Place the 2 โ€“ #8 x 1โ€ wood backboard screws thru the backboard and into the left and right poles.
  3. Tighten all 6 screws.

Figure EA.29

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Reinstalling the Drawer

๐Ÿ”ToC

  1. Insert the drawer slides on the drawer into the slides on the desk.
  2. Close the drawer all the way.
  3. Ensure the drawer opens and closes fully without binding.

Unboxing RDS System Hardware ๐Ÿ“ฆ

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RDS System Hardware should arrive as shown:

Overpack B Overview

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P/N: RDS-KIT-2

Figure E1.1

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Unboxing OVERPACK B

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  1. Removing any shrink wrap, strapping or outer box lining from OVERPACK B Box from shipping.

  2. Keep box orientated as packaged on pallete skid. Opening up the top will reveal contents within:

Figure E1.2

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โ„น๏ธ NOTE
KEYS for the Drawer and Service Door locks of DESK are located in BOX 7 and will be needed for the future assembly steps.

Contents Checklist - RDS SYSTEM HARDWARE โœ…:

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OVERPACK B

Unboxing Contents (OVERPACK B)

  1. Remove contents from the following packaging:

๐Ÿ”ToC

Figure E1.3

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โ„น๏ธ NOTE
Take care to remove all temporary tape and poly bags used to secure/protect contents during shipping --> Labeled "REMOVE"

๐Ÿ”ToC

Figure E1.4

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โ„น๏ธ NOTE
Take care to remove all temporary tape and poly bags used to secure/protect contents during shipping.

๐Ÿ”ToC

Figure E1.5

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Figure E1.6

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Figure E1.7

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Figure E1.8

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Figure E1.9

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Figure E1.10

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Figure E1.11

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Figure E1.12

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Installation ๐Ÿ”ง

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Step 1 | Install OMNI + POLE MOUNT Assembly onto DESK

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  1. Note install location for OMNI + POLE MOUNT on countertop of DESK. Remove temporary label.

Figure E2.1

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  1. Route OMNI cable harness thru the large hole in the DESK countertop as shown.

Figure E2.2

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  1. Place base rim of OMNI + POLE MOUNT over openings and align the 4 mounting holes on countertop of DESK.

โ„น๏ธ NOTE
Take care to align with slot at the base of the POLE MOUNT rearward facing and OMNI orientated as shown.

Figure E2.3

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  1. Using supplied hardware and tools (found in BOX 7), install one (1) button head screw from topside thru POLE MOUNT rim and mounting hole in DESK countertop as shown. The locknut and washer will be installed on the underside. Loosely tighten bolt assembly using 5/32โ€ hex L-key (supplied) and 7/16โ€ wrench (supplied) until base of POLE MOUNT rim is seated against DESK countertop.

โ„น๏ธ NOTE
Recommened to unlock and extend Drawer at this point to gain access to underside of DESK countertop.

Figure E2.4

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  1. Repeat Step 4 for the remaining screws.
  2. Once all screws, nuts, and washers are installed, tighten all four (4) fastener sets to secure OMNI + POLE MOUNT to DESK countertop.

โ„น๏ธ NOTE
Take care to twist and tilt OMNI into optimal orientation at this point. Adjust pole mount tilt tension as needed if too loose or too tight using supplied T30 torx L-key.

Figure E2.5

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Figure E2.6

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Step 2 | Route OMNI Cable Harness

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  1. Extend Drawer fully open to gain access to underside of DESK countertop.
  2. From the back side, remove cable duct cap and route OMNI Cable Harness accordingly.
  3. Reinstall cable duct cap and secure OMNI Cable Harness by latching the harness clamp 4.

Figure E2.7

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โ„น๏ธ NOTE
At this stage, OMNI cable harness should be staged as shown.

Figure E2.8

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Step 3 | Install SUB-SYSTEM + BRACKET Assembly onto DESK

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  1. Open lower Service Door of DESK.

Figure E2.9

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  1. Note install location for SUB-SYSTEM + BRACKET.

Figure E2.10

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  1. Place SUB-SYSTEM + BRACKET onto the four (4) pre-installed screws.

Figure E2.11

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  1. Using long-tip screwdriver(supplied in BOX 7), tighten all four (4) screws to secure SUB-SYSTEM + BRACKET to DESK.

Figure E2.12

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โ„น๏ธ NOTE
At this stage, the three cable harnesses (OMNI Harness, Drawer Harness, and Power Cord) should be staged as shown:

Figure E2.13

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Step 4 | Route Drawer Harness

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  1. Remove the cover of the Drawer Grommet (pre-installed) from within Drawer of the DESK.

Figure E2.14

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  1. From the backside of the Desk route Drawer Harness through the Drawer Grommet.

Figure E2.15

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  1. Secure the Drawer Harness by reinstalling the cover of the Drawer Grommet. Take care to ensure the harness strain-relief (pre-installed) is located inside the drawer area and resting against the the Grommet cover as this will set the appropriate slack in the harness.

Figure E2.16

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  1. Latch the harness clamp to lock in the Drawer Harness.

Figure E2.17

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โš ๏ธ WARNING
Test to make sure there Drawer Harness has adequate slack and does not kink or bind by opening and closing Drawer fully.

Step 5 | Connect OMNI Harness to SUB-SYSTEM

๐Ÿ”ToC

  1. Remove cover of Finger Duct bracket.

Figure E2.18

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  1. Route OMNI harness as shown in designated slot. Take care to install strain relief of harness within the Finger Duct bracket to help retain proper slack.

Figure E2.19

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  1. Reinstall finger duct cover to secure end of harness.

Figure E2.20

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  1. From inside the service comparment, connect the OMNI Harness to the SUB-SYSTEM by plugging in the appropriate color coded connections.

Figure E2.21

diagram

Figure E2.22

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Step 6 | Install Label Catch

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  1. Note install location for Label Catch on outside face of the Drawer. Remove temporary label.

Figure E2.23

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  1. Using supplied hardware (SEE BOX 3) and screwdriver, install Label Catch and Label Guide.

โ„น๏ธ NOTE

Figure E2.24

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Step 7 | Install Printers

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โ„น๏ธ NOTE
Remove if any and all plastics pre-installed into Receipt slot opening on Drawer face. These will be replaced by the flexible Grommet supplied in BOX 9 (optional).

  1. Install Grommet into receipt slot opening on Drawer face with textured side face out as shown.

Figure E2.25

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  1. Note install location for Label Printer and Receipt Printer inside Drawer area and labeled connections. Set Printers into approximate locations face down in order to access rear connections.

Figure E2.26

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  1. Connect Power and Data connection for Label Printer and Receipt Printer as labeled.

Figure E2.27

diagram

Figure E2.28

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  1. Re-orientate Printers into final installation position by "dropping" them into appropriate pockets inside the Drawer.

Figure E2.29

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โš ๏ธ WARNING
Take care to ensure printer media is properly installed (SEE RDS Printer Troubleshooting Guide) and Printers are seated flat against the base of the Drawer for proper function.

Step 8 | Install ADA Panel

๐Ÿ”ToC

  1. Using supplied Front Bezel, Rear Bezel and hardware screws from BOX 9, Install ADA panel into Drawer face with marked data connection port located inside and orientated as shown.

Figure E2.30

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  1. Route appropriate data cable as shown and connect to ADA panel.

Figure E2.31

diagram

Figure E2.32

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  1. Tighten zipties (pre-installed) to secure cable.

Figure E2.33

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Step 9 | Connect System to Power

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  1. Connect Power Cord to AC power outlet.

Figure E2.34

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โ„น๏ธ NOTE
To confirm the System has Power, please verify all of the following (SEE SUB-SYSTEM in Service Compartment of DESK):

Figure E2.35

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Step 10 | Power ON Tablet

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  1. Hold POWER button for 5 seconds to Power ON Tablet. Samsung splash screen should appear to signify Tablet is booting up.

Figure E2.36

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โ„น๏ธ NOTE

Figure E2.37

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Figure E2.38

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  1. Confirm network connectivity after Tablet finishes booting up.

โ— IMPORTANT
Ethernet connection will be REQUIRED --> skip ahead to Step 11 and subsequently SEE Step 12 for installing Ethernet cable.

Figure E2.40

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Figure E2.41

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Figure E2.42

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Figure E2.43

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Step 11 | Install Tablet into OMNI

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  1. Using supplied T20 allen key, remove 3 security screws from OMNI side cover.

โ„น๏ธ NOTE
Take note of screw lengths and their proper location. The middle screw is the longest.

Figure E2.44

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  1. Remove side cover.

Figure E2.45

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  1. Slide in Tablet, taking care to insert with the USB-C end last.

Figure E2.46

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  1. Slide in Tablet until edge of device is flush with edge of OMNI device.

Figure E2.47

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  1. Connect USB-C cable to Tablet.

Figure E2.48

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โ„น๏ธ NOTE
If Tablet is powered ON at this point, once USB-C cable is connected to Tablet on-screen pop-ups may begin to appear. Please take care not to cancel or bypass these notifications as these are important to the functionality of the RDS System and application (SEE Step 13 below for proper on-screen interaction and guidance moving forward with application initialization).

  1. Seat Tablet fully.

Figure E2.49

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  1. Loop excess cable slack behind Tablet as shown.

Figure E2.50

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  1. Reinstall side cover and security screws to secure Tablet.

Figure E2.51

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โ— IMPORTANT
For next steps, ensure the following:

Figure E2.52

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Step 12 | Install Ethernet Cable (REQUIRED)

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  1. Using supplied Ethernet cable (included with BOX 1), connect one end to appropriate connection on SUB-SYSTEM located in service compartment of DESK.

Figure E2.53

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  1. Connect other end to functional LAN network port.

  2. Confirm network connectivity of Tablet.

โ„น๏ธ NOTE

Figure E2.54

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Step 13 | RDS Application Initialization (ON-SCREEN - Tablet)

๐Ÿ”ToC

โ— IMPORTANT

  1. Accept any and all permissions notification that pop-up. Anywhere from 2-3 notification may be presented.

โ— IMPORTANT

Figure E2.55

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  1. Close and relaunch the application (SEE Figure 2.39 and Figure 2.40 from Step 10.2 above).

  2. Again, accept any and all permissions pop-ups same as Step 13.1 above.

  3. Again, close and relaunch application same as Step 13.2 above.

โ„น๏ธ NOTE

  1. Enter all the Site Information in available fields on Provision Device page and press Save .

Figure E2.56

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โ„น๏ธ NOTE
If Provision Device screen does not appear on application startup, then Site Information has already been pre-configured. Proceed to next steps to continue application initialization.

  1. RDS application should now be initialized and screen should display as shown below:

Figure E2.57

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Step 14 | Run Test Transaction Using Test Barcodes

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  1. Using supplied Test Barcodes Label (found taped to inside of Drawer of Desk), scan QR code to begin Test Transaction.

Figure E2.58

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  1. Follow on-screen prompts (selecting blue buttons ONLY). Be sure to select YES for Will a 4" x 6" label fit on your package? screen.

Figure E2.59

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  1. Test Label should print and eject into Label Catch.

Figure E2.60

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โ„น๏ธ NOTE
Confirm Test Label is printed properly and feeds properly into Label Catch area.

  1. Continue through on-screen prompts (select blue buttons ONLY).

Figure E2.61

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  1. Scan 1D barcode when prompted.

Figure E2.62

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  1. Again, continue through on-screen prompts (selecting blue buttons ONLY). Be sure to select PRINT in How would you like your receipt? pop-up.

Figure E2.63

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  1. Receipt should print and feed out of Presenter in center of Drawer. Receipt will remain slightly attached and need to be pulled away.

Figure E2.64

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โ„น๏ธ NOTE
Confirm Test Receipt is printed properly and feeds properly through Presenter slot.

  1. Finalize transaction by continueing through final on-screen prompts (selecting blue buttons ONLY).

Figure E2.65

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  1. Repeat steps 14.1-14.8 three times (3x) through to validate RDS system, application, and printers are functioning properly.

Step 15 | Anchor Desk (REQUIRED)

๐Ÿ”ToC

  1. Using Anchoring Kit (BOX 8), install brackets (supplied) onto DESK using supplied hardware as shown.

โ— IMPORTANT

Figure E2.66

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Figure E2.67

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Figure E2.68

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Figure E2.69

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Figure E2.70

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  1. Anchor to wall using appropriate hardware and installation method.

โ„น๏ธ NOTE
Wall mounting hardware NOT supplied.

โš ๏ธ WARNING
Anchoring DESK securely to wall or secure fixture is REQUIRED for safety.

Supplemental Steps โž•

๐Ÿ”ToC

โ„น๏ธ NOTE
Below steps are supplemental steps that may or may not be required during the setup and installation process of RDS. If NOT needed, skip to โญ๏ธ FINAL STEPS.

Supplemental Step A | Powering ON Tablet within OMNI

๐Ÿ”ToC

โ„น๏ธ NOTE
Powering ON the Tablet via this method is required if the Tablet battery has died or Tablet has shutdown for any reason. Please refer to Steps below if Tablet screen is blank (BLACK) and will not respond to double tapping screen to WAKE/turn ON.

  1. Using supplied PIN TOOL (BOX 7), insert long end into opening marked O on backside of OMNI.

  2. Press-in PIN TOOL firmly and hold for 5 seconds. Samsung splash screen should appear to signify Tablet is booting up.

Figure 3.1

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โ„น๏ธ NOTE
Samsung splash screen will appear upside down at this point. This is NORMAL. Tablet screen orientation will rotate and correct itself upon boot up.

Figure 3.2

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Supplemental Step B | Resetting Tablet within OMNI - HARD RESET

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โ„น๏ธ NOTE
Resetting Tablet via this method is required if the Tablet is ON but application has become unresponsive and there is no way to exit kiosk mode or reset the application. Please refer to below steps if Tablet screen is blank (WHITE) and/or frozen and locked in kiosk mode.

  1. Using both supplied PIN TOOLS (BOX 7), insert long ends into opening marked O and -on backside of OMNI.

  2. Press-in both PIN TOOLS firmly and hold for at least 12 seconds. Tablet screen should turn OFF. At this point release pressure on the PIN TOOLS.

Figure 3.3

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  1. Tablet screen will remain blank for a few seconds, followed shortly by Samsung splash screen appearring to signify Tablet is re-booting.

โ„น๏ธ NOTE
Samsung splash screen will appear upside down at this point. This is NORMAL. Tablet screen orientation will rotate and correct itself upon boot up.

Figure 3.4

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Tablet may restart itself repeatedly. Please be patient as this may take 1-2 minutes to fully reboot. RDS application should relaunch automatically after reboot.

Supplemental Step C | Disabling Kiosk Mode - Manual Method

๐Ÿ”ToC

โ„น๏ธ NOTE
Use below method to disable Kiosk Mode if needed during application intialization process.

Kiosk Mode enabled - on-screen indication:

Figure 3.5

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  1. Triple tap (3X) USPS logo in upper left corner of RDS application Home Screen.

Figure 3.6

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  1. Enter printer1 in Employee Login Field.

Figure 3.7

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  1. Select Disable Kiosk Mode button.

  2. Select Close all button to close RDS application.

Figure 3.8

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  1. Relaunch RDS application.

Figure 3.9

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  1. RDS application should startup with Kiosk Mode disabled.

Installation portion of RDS Solution is now complete. ๐Ÿ

๐Ÿ”ToC

FINAL STEPS โคต๏ธ

โ— IMPORTANT

QUICK LINKS โคด๏ธ

  1. Optional Accessory โ†ฉ

  2. Power and Data Cables not included (SEE Sub-System ) โ†ฉ

  3. DESK KEYS ๐Ÿ”‘๐Ÿ”‘ Located Here. โ†ฉ

  4. SEE GIF on how to properly latch harness clamps. โ†ฉ